Brillianation offers refunds for their services available on the website. money will be refunded and credit the amount to the customer’s bank account within 5 to 7 working days.
As a customer, you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we do honor requests for the refund for the following reasons:
Non-delivery of the product :
In some cases, the process times are slower, and it may take a little longer for your orders to finish.
In this case, we recommend opening a support ticket at first but after a minimum of 48 hours of placing orders or contacting us for assistance through our email id.
Claims for non-delivery must be submitted to our support department in writing within 3 days from the order placing date. Otherwise, the campaign will be considered completed.
Service not-as-described :
Such issues should be reported to our support department within 3 days from the date of the purchase.
Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Complaints that are based merely on the customer’s false expectations or wishes are not honored. Our support team is always eager to assist you and deliver highly professional support in a timely manner.
All services are sold “as it is”. The customer assumes responsibility for the purchase, and no refunds will be issued.